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Help for guests

You added a Thekla card to your wallet in a shop? Here are answers to the most common questions.

Still unsure? Write to us at [email protected].

How do I add the card?

Scan the QR code at the counter with your phone's camera. Then tap "Add to wallet". On iPhone the card goes into Apple Wallet, on Android into Google Wallet. You don't need an app or a form.

My card has disappeared.

Open Apple Wallet or Google Wallet and check whether the card is further down the stack. If it's gone, you can add it again on your next visit using the QR code at the counter. If stamps are missing afterwards, write to us at [email protected].

I have a new phone.

Sign in on the new phone with the same Apple ID or Google account. Often the card is back in the wallet. If not, get it again on your next visit using the QR code. If stamps are missing, write to us at [email protected].

How do I delete my card and my data?

Open the card in your wallet and remove it using the card's menu. So that we also delete your data on our side, send a short email to [email protected].

I don't get any messages.

Check that your phone allows notifications for the wallet. On iPhone you turn them on in the card's menu, on Android in the Google Wallet settings. "Do not disturb" or a focus mode can also hold notifications back.